Frequently Asked Questions (FAQ):
- How is BelQuette so amazing? I mean, you guys are geniuses!
- Why do you use bagged ink?
- What kind of print head do you use?
- How much does a typical print cost?
- How long does a typical print take to complete?
- How big of an area do I need for the machine?
- How many shirts can be printed with one ink bag?
- What kinds of materials can I print on?
- How much does it cost?
- Where do you manufacture?
- Is there a warranty?
- What if I need service?
- Do you provide phone support?
- How much maintenance is involved?
- Do I have to print every day?
- How long can I leave the printer alone without doing any maintenance?
- How much does daily maintenance cost?
- How long does it take to cure (dry) a shirt?
- What is pretreating?
- When do I need to pretreat a shirt?
- How do I pretreat a shirt?
- Do you provide financing?
- Can I use the Edge Pretreatment System with any other printer?
- What is the maximum print size?
- Can I purchase your products outside of the United States?
- Do you have any distributors?
- Can I become a distributor?
- I purchased a used BelQuette machine from someone else. What happens if I need service?
1. How is BelQuette so amazing? I mean, you guys are geniuses!
We get this question a lot. And, while we can’t reveal too much about where we get our ideas, we can say this: in the future, people have strange haircuts.
2. Why do you use bagged ink?
Bagging the ink has many advantages. First of all, bagged ink allows the operator to see how much ink has been used, which means none of the ink has to be wasted. Second, our bagged ink process includes a proprietary method for filtering and degassing the ink, meaning you get the absolute best performance out of your printer. Your white ink performance is more consistent, you will have fewer clogs, and your maintenance is easier. Another advantage is that our bagged ink system is better for the environment because it uses less plastic than the traditional cartridge ink system.
3. What kind of print head do you use?
The Mod1 uses the Epson DX5 model print head for its proven track record of quality prints and consistent performance.
4. How much does a typical print cost?
There are many variables to calculating the cost for a print. Size, resolution, white ink, and artwork all factor in. With a medium/large size graphic on a white shirt, you can expect $0.15-$0.25 in ink costs. On a dark garment, where white ink is necessary, that same graphic would typically cost anywhere from $1.50-$2.25 in ink. Our RIP software takes the guesswork out, by calculating the cost of every print automatically.
5. How long does a typical print take to complete?
A common print on a white shirt can take anywhere from 1-1.5 minutes to complete. On a dark shirt, the same print will take anywhere from 2.5-5 minutes. There are many variables in print time.
6. How big of an area do I need for the machine?
One great feature of the Mod1 is its relatively small footprint. Its dimensions are 40” wide, x 44” long, x 25” high. A 10’ x 10’ room is more than sufficient to set up your Mod1, heat press, an Edge Pretreatment Machine, and keep a stock of garments.
7. How many shirts can be printed with one ink bag?
Color inks will last for more shirts than white ink. A combination of 250mL bags of cyan, magenta, yellow, and black ink, totaling 1000ml will typically yield 750 shirts, while 1000ml of white ink will yield on average 150 printed shirts.
8. What kinds of materials can I print on?
While the Mod1 is designed to print on 100% cotton, it can also print on several other materials, including bamboo cotton, cotton blends, polyester (light garments), wood, leather, and glass. (Some have claimed that the Mod1 prints on rainbows, sunshine, and dreams, as well.)
9. How much does it cost?
10. Where do you manufacture?
All of our products are manufactured in sunny Clearwater, Florida.
11. Is there a warranty?
The Mod1 comes with a 1 year warranty on parts and labor on the printer module, and a 2 year warranty on parts and labor on the base and platen modules. The Edge Pretreatment System comes with a 1 year warranty on parts and labor.
12. What if I need service?
We service all of our products either in our manufacturing facility, or at your location (cost of shipping and travel separate). Our technicians are all factory trained. If you purchased a used machine, please refer to Question 28.
13. Do you provide phone support?
14. How much maintenance is involved?
We recommend a daily maintenance routine, which takes about 5 minutes in the morning and 5 minutes at the end of the day. If you don’t print on a certain day, you can skip your evening maintenance. We also recommend a weekly cleaning that takes about 10 minutes.
15. Do I have to print every day?
With the PrintsRite Bagged Ink System, your print head is much easier to maintain, therefore, in most cases, as long as you do your morning maintenance, you will not have to do anything else.
16. How long can I leave the printer alone without doing any maintenance?
You can leave your printer over the weekend with no problem. We recommend doing your weekly maintenance routine the evening before you leave it. In most cases, you can leave the printer up to 4 days without maintenance. We recommend keeping your printer in a climate controlled room, with the humidity kept between 40-60%, although our bagged ink system can accommodate some variation.
17. How much does daily maintenance cost?
You can expect to invest approximately $1.70-2.00 a day on your basic Mod1 cleaning.
18. How long does it take to cure (dry) a shirt?
You can cure a light garment print at 355 degrees in 60 seconds. A dark garment print can be cured at 355 degrees in 120 seconds.
19. What is pretreating?
Pretreating is the process of applying a pretreatment chemical either manually or with an automated system, like the Edge, to a garment to ensure that the inks hold properly.
20. When do I need to pretreat a shirt?
All garments that require white ink will have to be pretreated prior to printing. These garments will also have to be pressed to dry the pretreatment chemical, and flatten the shirt fibers. Light garments typically do not have to be pretreated; however, pretreating light garments does enhance their appearance.
21. How do I pretreat a shirt?
There are different methods available to apply pretreatment to a garment. They are not all equal in cost, time, or simplicity. Traditionally, garment decorators have used paint spray guns to apply pretreat to their garments. While the initial investment for this is low, the waste is considerable, the application is quite messy, and it must be done in an area separate from where you do your printing. BelQuette has introduced a revolutionary system for pretreat called the Edge Pretreatment System. It utilizes the Mod1 RIP software to create a pretreat base to the exact specifications of the image you are going to print. There is nothing else like it. You will save time and up to 50% of your pretreatment cost. You will also get more consistent prints.
22. Do you provide financing?
We will assist you by providing leasing applications for companies that are very familiar with our product; however we do not currently provide any in-house financing. Where possible, we do recommend that purchasers utilize options from their local bank.
23. Can I use the Edge Pretreatment System with any other printer?
The Edge is designed to operate independently, or as an integrated part of a BelQuette printing system. The Edge has built in pretreatment masks which target specific zones; left chest, right chest, full chest and full platen, which allow the Edge to pretreat garments that can then be printed on with any direct-to-garment printing system. If you find that theses masks do not meet your needs, you can also upload custom masks to it via a computer. When the Edge is used in conjunction with the Mod1, the Edge introduces a fully integrated, start-to-finish printing method, which creates automated, custom, pretreat masks for every print.
24. What is the maximum print size?
The Mod1 has a printable area of 13”x19”. The default print orientation is portrait, but our RIP software allows you to turn your print 90 degrees, which means you can print 19” wide across the chest of a shirt. The standard adult platen size for the Mod1 is 12.5”x18”
25. Can I purchase your products outside of the United States?
Our machines are currently only available for direct purchase inside of the United States. There are limitations on ink and accessory purchases as well. Check with your local customs agency about laws and fees that apply in your country.
26. Do you have any distributors?
Our new products are only available directly through us.
27. Can I become a distributor?
28. I purchased a used BelQuette machine from someone else. What happens if I need service?
We can provide service on any of our products. Warranties only apply to the original purchaser. All machine owners can access our “owners only” online forum, where we provide self-help tutorials, links to videos, and advice on properly maintaining and using your machine. Additionally, our technicians can provide a free 10 minute diagnosis over the phone. Charges apply for all physical technical services as well as phone technical support. Call 877-202-0886 for a quote.