Return Policy: Only unopened unused items in their original packaging are refundable. All consumables refunds will be subject to a 10% restocking fee. Hardware and Equipment have a 25% restocking fee. ALL returns must be pre approved by a BelQuette, Inc. representative and must accompany a BelQuette, Inc. issued RMA. Any & all items sent back without prior notification or accompanying RMA documentation will not be refunded. Shipping Charges, Print Heads, Software and custom modifications are NON refundable. All inks must be returned within 30 days of purchase to receive credit.